Introduction
TrustML, Inc. ("TrustML," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services (collectively, the "Services").
Please read this Privacy Policy carefully. By using our Services, you consent to the practices described in this policy.
Service Availability and Geographic Restrictions
Important: TrustML Services are not available within the European Union (EU) or the European Economic Area (EEA). Our Services are also not available to any individual or organization that processes the personal data of EU/EEA residents in a manner that would be subject to the General Data Protection Regulation (GDPR).
By using our Services, you represent and warrant that:
- You are not located within the European Union or European Economic Area
- You are not using our Services to process personal data of EU/EEA residents
- Your use of our Services is not subject to the GDPR or similar EU/EEA data protection regulations
If you are located in the EU/EEA or process data subject to the GDPR, you may not use our Services.
Information We Collect
Information You Provide
We collect information you provide directly to us, including:
- Account Information: Name, email address, company name, and password when you create an account
- Payment Information: Billing address and payment method details (processed securely through our payment processor)
- Communications: Information you provide when you contact us for support or other inquiries
- User Content: Messages and queries you send through our platform to AI providers
Information Collected Automatically
When you use our Services, we automatically collect certain information:
- Usage Data: Information about how you use our Services, including features accessed, time spent, and actions taken
- Device Information: Browser type, operating system, device identifiers, and IP address
- Cookies: We use cookies and similar technologies to enhance your experience and gather usage data
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Services
- Process transactions and send related information
- Send technical notices, updates, security alerts, and support messages
- Respond to your comments, questions, and requests
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent fraudulent transactions and abuse
- Comply with legal obligations
Our Data Promise
TrustML is built on trust. We make the following commitments regarding your data:
- Your data is never sold. We do not sell, rent, or trade your personal information or user content to third parties.
- Your data is never shared with third parties for their marketing purposes.
- Your data never trains AI models. User content and queries processed through TrustML are not used to train AI models—ours or anyone else's.
Data Sharing and Disclosure
We may share your information only in the following circumstances:
- AI Providers: When you use our Services, your queries are transmitted to the AI providers you select (e.g., Anthropic, OpenAI, Google). These transmissions are subject to each provider's terms and privacy policies. We filter queries before transmission to help protect sensitive data.
- Service Providers: We share information with third-party vendors who provide services on our behalf, such as payment processing, hosting, and analytics. These providers are contractually obligated to protect your information.
- Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
- With Your Consent: We may share information with your explicit consent.
Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of data in transit and at rest
- Regular security assessments and penetration testing
- Access controls and authentication requirements
- Employee training on data protection
However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security.
Data Retention
We retain your information for as long as your account is active or as needed to provide Services. We may retain certain information as required by law or for legitimate business purposes, such as resolving disputes or enforcing agreements.
You may request deletion of your account and associated data by contacting us at privacy@trustml.com.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your data to another service
- Opt-out: Opt out of certain data processing activities
To exercise these rights, contact us at privacy@trustml.com.
Cookies
We use cookies and similar tracking technologies to collect and track information about your use of our Services. You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our Services.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable law.
Children's Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our Services after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
TrustML, Inc.
Email: privacy@trustml.com
General inquiries: hello@trustml.com