Frequently Asked Questions

TrustML acts as a secure AI gateway between your employees and AI services. Every query is scanned for sensitive data (SSNs, emails, phone numbers, custom patterns) before it reaches ChatGPT or any AI provider. You maintain full visibility and control while your team gets the AI access they need.

• Pre-query filtering catches sensitive data automatically
• Custom patterns for company-specific information
• Complete audit trail of all AI interactions
• Zero training - your data is never used to train AI models

An AI gateway is a secure intermediary between your organization and AI services like ChatGPT, Claude, and Gemini. Without one, your business faces several risks:

• Employees use AI through personal accounts with no oversight
• Sensitive data flows into AI systems unmonitored
• Costs are hidden across dozens of individual subscriptions
• No audit trail when something goes wrong

TrustML's AI gateway solves all of these problems with one unified interface.

Setup takes less than 2 minutes. Create your workspace, invite your team by email, configure your data protection policies, and you're ready to go. No IT department required to get started, but IT-friendly when they're involved - with enterprise security controls, audit logs, and admin dashboards they'll appreciate.

TrustML provides access to 6 major AI providers through one interface:

• Claude (Anthropic) - Including Claude Opus, Sonnet, and Haiku
• ChatGPT (OpenAI) - Including GPT-4, GPT-4 Turbo, and GPT-3.5
• Gemini (Google) - Including Gemini Pro and Ultra
• Perplexity - For research and web-connected queries
• Plus additional providers

Your team can choose the best model for each task without managing separate accounts.

With ChatGPT Enterprise and Claude for Business, you're paying for access to their system and their system only. TrustML is different:

• Multi-model access: Use ChatGPT, Claude, Gemini, and more through one interface
• Pre-query filtering: Catch sensitive data before it leaves your organization
• Transparent pricing: See exactly what you'll pay, no sales calls required
• 2-minute setup: Not weeks of enterprise deployment
• No vendor lock-in: Switch AI providers anytime based on your needs

Yes. TrustML provides role-based access control for AI models. You can:

• Give senior staff access to powerful models like GPT-4 and Claude Opus
• Limit interns or contractors to more economical options
• Set permissions by role, department, team, or individual user
• Change access levels instantly through the admin dashboard

Your data is protected by our Data Promise:

• Never sold: We don't sell your prompts, outputs, or uploaded content
• Never shared: We don't share data with third parties for marketing
• Never trains AI: Your data is never used to train AI models - ours or anyone else's

TrustML provides enterprise-grade data protection with pre-query filtering, encryption in transit and at rest, and comprehensive audit logs.

TrustML's pre-query filtering automatically detects and blocks:

• Social Security numbers
• Email addresses
• Phone numbers
• Credit card numbers
• Other personally identifiable information (PII)

You can also create custom patterns to catch company-specific sensitive information like project codes, client names, or proprietary terms.

TrustML has simple, transparent pricing:

• $499/month per workspace (your company account)
• $9/month per active user
• AI usage at cost - We pass through provider rates with no markup

Most businesses save 80%+ compared to paying for individual AI subscriptions. A free 14-day trial is available with no credit card required.

TrustML provides real-time AI cost tracking:

• See costs per user, per team, and per AI model
• Set spending limits for individuals or teams
• Receive budget alerts before limits are reached
• Export detailed usage reports for finance

No more surprise bills or hidden costs across dozens of individual subscriptions.